FAQs


FREQUENTLY ASKED QUESTIONS

We’re here to answer your questions. Call (914) 967-4577

What vaccinations are required to board my dog?

We require your dog to be vaccinated against rabies, parvo/distemper. Bordetella (kennel cough) is not required but we strongly recommend that your dog be vaccinated against bordetella at least 2 weeks prior to boarding, so that the vaccination has time to take effect before entering the kennel.

What vaccinations are required to board my cat?

We require your cat to be immunized for rabies, distemper and feline leukemia.

What are the check-in times for boarding?

Monday through Saturday, pets can be checked in between the hours of 9am and 5pm. The Lobby is closed on Sundays.

What are the pick-up times for boarding?

You can pick up your pet any time during normal business office hours (9am-5pm Monday through Saturday.

Can I make reservations on-line?

No. We make reservations face-to-face or on the phone only.

Are cats kept separate from the dogs?

Definitely. The Cattery is a separate room for the kitties to board in – this makes for happier kitties (and doggies, too!)

Can you board my puppy?

Puppies must be at least 6 months of age to board at RCBK. Most veterinarians have recommendations regarding boarding young puppies, so please speak with your veterinarian before making a decision regarding boarding.

What are the cat accommodations like?

Cats are housed separately from dogs, for the mental well-being of both. Cats have enough room to walk around and have shelves/hiding spaces to rest in and beds and blankets to cuddle in. These kiddie-condos are spacious with lots of hiding places!.

When my dog comes home from boarding, he/she drinks a TON of water – don’t you give water there?

We get asked this question all the time! Please rest assured that your dog has water available 24 hours a day. We’re not sure why it is, but some dogs don’t drink as much while boarding (maybe they’re like children and are having too much fun to worry about such things!) If this happens with your dog, we would encourage you to monitor how much water your dog drinks in a short amount of time because, at times, dogs drink a large amount too quickly and it causes them to throw up.

Should I bring food, toys and a bed for my pet while he/she is boarding with you?

Food – If your pet is on a special diet or has difficulty switching foods, you are welcome to bring your pet’s food along. If you do, we ask that you bring the amount your pet will need for his/her stay in the kennel and not a huge bag. The best way to do it for dry food is in individual serving-size containers (such as baggies.)

Toys – Your pet would love to have a toy from home to keep him/her company during the stay here at the kennel. We encourage you to bring one or two favorite toys along, however we cannot accept more than a couple toys from each pet. We do not accept as toys the following (all for the choking hazards they present): raw hide, rope toys and greenies.

Beds – Yes, You may bring your pets bedding with you to the kennel.

Is it OK if I call to check on my pet while I’m out of town?

Absolutely! Please call during business hours of 9am to 5pm Monday through Saturday.

Is someone at the kennel 24 hours a day? What happens in the case of an emergency?

The owners and their family live in the house attached to the kennel, so someone is almost always there. In an emergency, our first concern is for the well-being of your pet, so we will do what we needs to be done to secure care for your pet. Our first option, if it is feasible, is to take your pet to his/her own veterinarian for care. If this is not possible, we are fortunate to have several vets located within a few miles of our facility. When checking in to the kennel, your signature on our check-in form allows us to act as caretaker for your pet and make decisions in your absence. As soon as feasible, we will phone you or your emergency contact to notify you as to what has happened. Please keep in mind this may be after your pet has already gone to the vet for care. If you have any concerns or advanced directions regarding the care of your pet and the expense involved, please talk to either Sammy or Garrett upon check-in.

My pet takes several medications. Will you give my pet these medicines?

We are happy to give oral and topical medicines to pets boarding with us, however we do not give injections. We ask that you bring the medications in their original containers so we understand exactly what we are giving and have information regarding dosage, prescribing veterinarian, etc.

Do you board only cats and dogs?

Yes.

Is your kennel facility heated and air conditioned?

Absolutely! Our facility is climate controlled

Can all my pets stay together in the same run?

Yes.  We can accommodate your wishes and board your pets together in the same run, if the space chosen allows both comfort and safety.

What Payment methods do you accept?

We accept Cash, Checks or Credit card payment by Visa or Master Card only.

What NOT TO BRING:

Water Bowls, Bed comforters, irreplaceable stuff toys, valuable stuff to you, rawhide (chocking hazard) more then 2 Toys (dog wont play with them,lots of other activities)

What do I need to bring when I drop of my pet for boarding?

You would need:

Current vaccination records (if current ones are NOT already on your boarding contract here)
If bringing your own food – please note what it is with feeding instructions
Medication with written instructions

What might I expect when my pet returns home?

When your pet gets home they often may indicate that they are thirsty or hungry. This is generally due to their excitement in seeing you and being back home. Your pet has had water the entire time and has been fed according to your instructions. Limiting water and food for a short time after returning home may help prevent an upset tummy due to excitement. Also, some pets are tired for a day or so after being boarded just as you might be after your trip.

Is someone at the kennel 24 hours a day?
Yes, absolutely! There are trained staff on the facility 24 hours a day, 7 days a week.

FREQUENTLY ASKED QUESTIONS

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